CANCELLATION RIGHT
Consumers concluding a distance selling transaction always have a legal right of cancellation, about which the Seller provides information below in accordance with the statutory model below.
Cancellation policy
Cancellation right
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, receive(s) the goods.
To exercise your right to cancel, you must notify us (Hemro International AG, Thurgauerstrasse 80, 8050 Zürich, Switzerland, Tel.: +41 44 864 18 00, e-mail: shop@mahlkoenig.com) of your decision to cancel this contract by means of a clear declaration (e.g., a letter sent by post or an email). You can use the enclosed/attached sample cancellation form for this purpose, but this is not required.
To meet the terms of the right to cancel, it is sufficient that you send the notification of the fact that you are exercising this right before the end of the period of its validity.
Consequences of cancellation
If you cancel this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may withhold reimbursement until we have received the returned goods or received proof that said goods have indeed been sent, depending on what condition is met first.
You must immediately – and in any case fourteen days from the day you notified us about your cancellation of this contract – send back the ordered products or to hand them over to us. The period is considered to have been complied with if the goods are returned before expiry of the fourteen days.
You must pay for the return costs of the products.
You are only liable for any loss in value of the goods if this loss is determined in the course of testing of the quality, properties and functioning of the goods to have been caused by improper handling by you.
End of the cancellation policy
Sample cancellation form
If you wish to cancel the contract, please complete this form and return it to Hemro International AG, Thurgauerstrasse 80, 8050 Zürich, Switzerland, email: shop@mahlkoenig.com:
- I/we (*) hereby withdraw the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/Received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only needed if sent by paper)
- Date
(*) Delete as appropriate.
